How long can the USB cable be?
If a usb cable is too long, there can be power delivery issues when plugging it into your keyboard. If your keyboard is considered high power (Drop Alt, HHKB, etc) we recommend keeping the cable under 10 feet. Keep in mind that for every 1 inch of coil, it takes roughly 1 foot of cable. So for a 6in coil + 5 feet of length, then the total length is roughly 11 feet. If you recieve your cable and realize that the RGB's on your keyboard dont work, or are dim, then we will offer a shortening service and make the cable shorter for you.
What is the diameter of the coil?
All coils are 3/8 in in diameter.
What is each cable made of?
Every cable has 3 parts to it. The inner most layer is the actual usb wire. It is 28 awg wire with 4 conductors. On top of that, we sleeve the cable with 550 paracord, and techflex. The paracord will serve as your base color and the techflex will add a second tone to the cable. As an example, if you put blue paracord with whtie techflex, it will turn the overall look of the cable into a light blue color.
What is heatshrink?
Heatshrink is a polyolefin material that we put around all of our connectors and under our aviator connectors. They can add color to your cable, but also protect your connectors and make them look just a little cleaner.
Do we have to make the cables ourselves?
If you purchase a cable, it is made by us, and shipped directly to you. If you purchase a DIY kit or DIY parts, then you will recieve the necessary parts to make a cable, but it will not be assembled.
What is an aviator?
An aviator is a metal detachable connector. These are added to your cable, and they allow you to purchase ends of cables and swap them out. That way, if you would like a new coil color, you can purchase just the coiled cable end, and not the entire cable.
Cable Return Policy
Unfortuantley, due to time and work that is involved in making our cables, we are un-able to take refunds on cable orders unless your cable is defective. In the case your cable does not work, please email or message us as soon as possible. 99% of the time, the issue can be fixed on your end, but if we are unable to fix it without sending it back, we will send you a label to put on the box your cable arrived in. You can drop it off at an USPS drop off point, and after we recieve it, we will fix the cable and have it sent back as soon as possible.
Deskmat Return Policy
We offer a full refund for any mousepad purchase within 30 days of its delivery date that is not of acceptable quality. This includes blemishes, tears, or any other issues. To get a refund, please message or email us with your order number and a photo of the issue. We will send you a file that must be printed and put in the box before it is shipped back to us. The customer will have to pay for the shipping label and can be done by any shipping carrier.
Tools Return Policy
A full refund will be issued to any tools within 30 days of its delivery date. This includes any blemishes or non working parts. Please email or message us your order number and a photo of the defective tool. We will send a file that must be printed and put in the box before it is shipped back to us. You will also recieve a shipping label from us that will need to be put on the outside of the box. Please drop off the package at any USPS drop off point, and once we recieve the unit, we will send the refund or send out a replacement unit.
DIY Kits & Parts Return Policy
Unfortunatley, DIY Kits and Parts are only subject to refunds or replacement if there is a defective part or if a wrong color/unit was sent out. This includes chips on colored aviators, or torn paracord/techflex. Please note we will only replace the defecitive unit and not the whole order. Please email or message us your order number and a photo of the defective unit. We will send a file that must be printed and put in the box before it is shipped back to us. You will also recieve a shipping label from us that will need to be put on the outside of the box. Please drop off the package at any USPS drop off point, and once we recieve the unit, we will send the refund or send out a replacement unit/s.
When will *x* mousepad design restock?
We will have a re-stock of mousepads every 1-3 months, with new and old designs. Feel free to send us a message of any new or old designs you want to see!
What is pre-ordering a deskmat?
Pre-ordering will be an option to order a design before we have recieved the units. When you pre-order a deskmat you are going to wait until our next shipmnet arrives. You can find an estimated delivery date in the product description, but delays are always subject to happens. Pre-ordering will guarantee you recieve a mousepad before they are offered as in-stock and we will prioritize shipping your order.
How can I clean my mousepad?
Step 1: Remove excess dust/debris on the mousepad using a lint roller, or brush
Can I do custom designs?
Unfortunatley, we do not offer custom designs, but if you are interested in an order of 100 or more mousepads, please email us and we can set up a custom order for you. For orders like this, we will offer distribution if needed or we can send all the pads to one location.
How many pins are your detachable connectors?
Aviators - 5 pin
How are the avaitors colored?
All aviators are coated in Cerakote, a durable and thin ceramic coating that can add a pop of color on your cable.
Can you do custom colors other than those listed?
Custom color matching is available, but only for wholesale orders. If you have any further questions, please message or email us!
Can you cerakote my aviators if I send them in?
Yep! If you have aviators you would like to get cerakoted, email us and we would be happy to help! Please note there will be an MOQ of 10 units per color, and depending on how many you need of each color, we can decrease the price per aviator.
Do you offer custom engravings?
Yep! If you order detachable connectors, we will be able to do custom engraving on them for an extra fee. Bulk orders are also subject to a bulk discount for each engraving. Please note this will not be an available option at all times. If you have further questions, please email or message us!