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Frequently asked questions
Do you ship internationally?
Yes we do! We ship worldwide, but due to the Covid-19 pandemic, we are unable to ship to certain countries. Please check the shipping and returns tab to see those countries. If we are unable to ship to your location, we will refund the price of the cable.
How long can the USB cable be?
If a usb cable is too long, there can be power delivery issues when plugging it into your keyboard. If your keyboard is considered high power (Drop Alt, HHKB, etc) we recommend keeping the cable under 10 feet. Keep in mind that for every 1 inch of coil, it takes roughly 1 foot of cable. So for a 6in coil + 5 feet of length, then the total length is roughly 11 feet. If you recieve your cable and realize that the RGB's on your keyboard dont work, or are dim, then we will offer a shortening service and make the cable shorter for you.
What is the diameter of the coil?
All coils are 3/8 in in diameter. If you prefer, you can write in the comment box at checkout, that you would prefer a 1/2 in diameter coil, we can make accomodations.
What is each cable made of?
Every cable has 3 parts to it. The inner most layer is the actual usb wire. It is 28 awg wire with 4 conductors. On top of that, we sleeve the cable with 550 paracord, and techflex. The paracord will serve as your base color and the techflex will add a second tone to the cable. As an example, if you put blue paracord with whtie techflex, it will turn the overall look of the cable into a light blue color.
Is it possible to use two different vendors detachable cable ends with your cable?
It is possible to do this, but we highly advise against it. We solder the wires in a specific way, and other vendors will do it differently. If you mix our wiring with another vendors wiring, it can cause a short and potentially damage your keyboard.
What is heatshrink?
Heatshrink is a polyolefin material that we put around all of our connectors. If you visit the gallery page you can see that on all of our cables there is a different colored piece of polyolefin that warps around the connector.
It's been 3 days and I dont have my cable, what is the issue?
As stated in the top left corner of the home page, our current lead time is 1-2 weeks. This means that your cable will be finished and shipped out within 1-2 weeks, but the 1-3 day shipping you see at checkout, it the actuall shipping time from us to you. If you would like a status update on your order, please open in a ticket in the discord, or email us.
Do we have to make the cables ourselves?
If you purchase a cable, it is made by us, and shipped directly to you. If you purchase a DIY kit or DIY parts, then you will recieve the necessary parts to make a cable, but it will not be assembled.
What is an aviator?
An aviator is a metal detachable connector. These are added to your cable, and they allow you to purchase ends of cables and swap them out. That way, if you would like a new coil color, you can purchase just the coiled cable end, and not the entire cable.
Can I return cables?
Unfortunately you can not return cables unless they are damaged or you recieved the wrong item. All sales are final, but if your order has not shipped we would be happy to discuss changing your order to something different.
My cable doesnt work? What should I do?
Out of all the cables we have sold, we have had only 4 cables returned to us due to an actual soldering issue