Question 1

Cable Return Policy

Accepted Answer

Unfortuantley, due to time and work that is involved in making our cables, we are un-able to take refunds on cable orders unless your cable is defective. In the case your cable does not work, please email or message us as soon as possible. 99% of the time, the issue can be fixed on your end, but if we are unable to fix it without sending it back, we will send you a label to put on the box your cable arrived in. You can drop it off at an USPS drop off point, and after we recieve it, we will fix the cable and have it sent back as soon as possible.

Question 2

Deskmat Return Policy

Accepted Answer

We offer a full refund for any mousepad purchase within 30 days of its delivery date that is not of acceptable quality. This includes blemishes, tears, or any other issues. To get a refund, please message or email us with your order number and a photo of the issue. We will send you a file that must be printed and put in the box before it is shipped back to us. The customer will have to pay for the shipping label and can be done by any shipping carrier.

Question 3

Tools Return Policy

Accepted Answer

A full refund will be issued to any tools within 30 days of its delivery date. This includes any blemishes or non working parts. Please email or message us your order number and a photo of the defective tool. We will send a file that must be printed and put in the box before it is shipped back to us. You will also recieve a shipping label from us that will need to be put on the outside of the box. Please drop off the package at any USPS drop off point, and once we recieve the unit, we will send the refund or send out a replacement unit.

Question 4

DIY Kits & Parts Return Policy

Accepted Answer

Unfortunatley, DIY Kits and Parts are only subject to refunds or replacement if there is a defective part or if a wrong color/unit was sent out. This includes chips on colored aviators, or torn paracord/techflex. Please note we will only replace the defecitive unit and not the whole order. Please email or message us your order number and a photo of the defective unit. We will send a file that must be printed and put in the box before it is shipped back to us. You will also recieve a shipping label from us that will need to be put on the outside of the box. Please drop off the package at any USPS drop off point, and once we recieve the unit, we will send the refund or send out a replacement unit/s.

Define Cables

FAQ

Cable Return Policy

Deskmat Return Policy

Tools Return Policy

DIY Kits & Parts Return Policy

FAQ

Cable Return Policy

Deskmat Return Policy

Tools Return Policy

DIY Kits &amp; Parts Return Policy

DIY Kits & Parts Return Policy